Dispute Resolution

A note to homeowners...

Please be sure to first notify the retailer, manufacturer or installer if you believe there is a construction or safety issue with your home. Also, be sure to allow a reasonable amount of time for a satisfactory response to your issue from the retailer, manufacturer or installer before submitting a request.

If your state has a Dispute Resolution Program
administered by HUD, below are the eligibility requirements:

  • The retailer, manufacturer, installer, HUD, or the State Administrative Agency was notified of alleged defect(s) within one year after the date the home was first installed.
  • The home was not reinstalled.

There are five ways to submit a request for dispute resolution

You will be contacted once your request has been received.

Online: To submit your dispute online, click here.
By Mail (Certified Mail Recommended):

ATTN: Manufactured Home Dispute Resolution Program
1676 International Drive, Suite 501, McLean, Virginia, 22102

If you are not using the online form to submit your request, be sure your request includes the following:

  • The name, address, and contact information of the homeowner;
  • The name and contact information of the manufacturer, retailer, andinstaller, to the extent available;
  • The date the report of the alleged defect was made;
  • The date of installation of the manufactured home affected by the alleged defect; and
  • The name and contact information of the recipient or recipients of the report of the alleged defect;
  • A description of the alleged defect;
  • Photos, if available.
 
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